SERVE
24/7 customer support, no extra headcount.
Intelligent AI chatbots on your website, Zalo, and Facebook. Automatic FAQ handling, ticket routing, and new customer onboarding. TekkiSolutions builds customer service systems that run quietly — so your team focuses on complex cases that actually need a human.
The problem
Your support team is overwhelmed at peak hours.
The same questions repeat endlessly, answer quality varies by who is on shift, and there is no support outside business hours. Adding more people doesn't fix this — you need a system that handles the majority of cases automatically.
How it works
Your AI customer service system in 5 steps.
Analyze repeat questions
Collect and classify the 80% of questions that repeat from your chat history.
Week 1
Build your knowledge base
Write and structure FAQ content, policies, and product guides.
Weeks 1–2
Deploy multi-channel chatbot
Connect website widget, Zalo OA, and Facebook Messenger — one unified flow.
Weeks 2–3
Ticket routing and escalation
Auto-classify tickets, prioritize by severity, route to the right person when needed.
Week 3
Onboarding automation
New customer welcome sequences, automatic check-ins, reducing repeat questions.
Ongoing
Total: 30 days to a system that self-handles 70%+ of daily inquiries.
Best fit for
Customer service AI works best for these industries.
SaaS and software
Automated onboarding, technical FAQ, escalation by plan tier.
E-commerce
Order status, automated returns, 24/7 purchase support.
Hotels and travel
Booking confirmation, amenities FAQ, check-in and check-out support.
Online education
Student support, class reminders, technical issue escalation.
Investment
Clear costs. Real ticket reduction.
| TekkiSolutions | Off-the-shelf chatbot | More headcount | |
|---|---|---|---|
| Configured for your workflow | Yes — your process | Limited | Depends on staff |
| Operates 24/7 | Yes | Yes | No |
| Improves over time | Yes — monthly tuning | Must do yourself | Inconsistent |
Actual cost depends on ticket volume and number of channels. A free assessment gives you a specific number.
Your customers deserve better support.
Start your free Marketing Assessment. We'll audit your current support workflow and design an AI system that lets your team focus on work that genuinely needs a human.